Customer Care Frequently Asked Questions
| How do I place an order on-line? To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you would like to place an order by phone, please call us toll free at 1.877.650.6661 anytime between the hours of Mon-Fri 9AM - 6PM EST. If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at CornerStork@theshopsat24seven.com, but why not just give us a call? We accept phone orders toll-free at 1.877.650.6661. Our customer relations advisers are available Monday through Friday 9AM to 6PM EST to answer your questions. We'd love to talk to you! Can you put a "rush" on my order? Delivery time is processing time + shipping time = delivery time. If you need your items before normal processing or shipping time, please call us Mon-Fri 9AM - 6PM EST at 1.877.650.6661. We can do whatever we can to accommodate you whether it's rushing processing where available or expediting shipping, or both! Please note: processing & shipping are 2 separate processes with separate processing and transit times. Orders can be placed on-line using Visa, Master Card, American Express or Discover Cards. At this time, we are not accepting payment by check or money order. Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%). This is due to the fact that our corporate office is in Atlanta, Georgia. All other states and countries are tax-exempt. I am purchasing this as a gift. Does the price show on the packing slip? No. Since many of our items are sent directly to the recipient as gifts, we never include an invoice with the package. Your order confirmation serves as your record of payment. Can I add a gift message? If so, how do I do it? Yes, a gift message can be added and shipped with your order. Please look for the text box during check out. Please note that your gift message will appear on the lower section of the packing slip. Do you ship to hospitals or institutions? With patients moving rooms & getting released early, we do not recommend shipping baby gifts to hospitals or institutions due to risk of lost packages. How do I check the status of my order? You have several options for tracking your order:
Will I get an email confirmation after I place my order? Yes, you will receive two e-mails. The first will be to confirm your order has been received. Please review your order confirmation immediately upon receipt and call us immediately if any changes need to be made. The second will provide your tracking information once your order has been shipped. How do I make changes or cancel my order? Please verify your order confirmation immediately upon receipt to verify the details of your order. You may make changes or cancel your order as long as the order is not in processing. We strongly suggest you speak with a customer relations advisor Mon-Fri 9AM - 6PM EST at 1.877.650.6661 as soon as possible with changes or cancellations so we can accommodate your request without any additional charges. Once an order is in processing, no changes can be made. What if my order is undeliverable? If UPS is unable to deliver your order due to an incorrect address, the order will be returned to us. The sender is responsible for any return & reshipping fees charged by UPS to redeliver the package. We do not require signatures for most deliveries. However, UPS may, at their discretion, require a signature. In this event, it is the receiver’s responsibility to contact UPS for delivery. Three notices will be left by the driver at the home of the recipient and if unanswered, the package will be returned to us for a fee and UPS will charge another fee to reship. Return Guarantee and Exchanges What is your return and exchange policy? We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase within 30 days of receipt, request a return authorization number (RA#) by using our self service returns. Please note: Items returned without prior authorization will be charged a $20 restocking fee. Some items are non-returnable and non-refundable such as edible, personalized, cosmetic and personal care items. Due to the nature of these items, all sales are final. Some examples of non-returnable items are manicure sets, lip balms, lollipops, drink mixes, coffee, tea, jelly, honey, olive oil, and pacifiers. Please note your return authorization expires in 30 days. Please follow these easy steps. Step 1 Step 2 PLEASE TAKE NOTE: The refunded value for each credit will be reduced to reflect any restocking fee (if no RA# was obtained prior to returning package) and the value of any discount or promotion if the order no longer meets the required minimum for the coupon. ex: (refund requested)-(discount applied)=refund total. The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. Items returned without prior authorization will be charged a $20 restocking fee. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. How long before I receive my refund? After we receive your package and inspect the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days and will be automatically applied to your credit card or original method of payment. Please allow adequate time for your credit card company or banking institution to process the credit and post to your account. Can I return personalized items? Due to the nature of these items (i.e. they cannot be resold), personalized favors and gifts are non-returnable and non-refundable. Can I return edible, cosmetic or personal care products? Due to the nature of these items (i.e. they cannot be resold), edible and cosmetic favors and personal care products are non-returnable and non-refundable. Do you charge restocking fees? In order to receive a RA# for return, you must contact us within 30 days of receipt. Items returned without prior authorization will be charged a $20 restocking fee. What if I received my order, but some items are damaged? Please inspect all items carefully when you receive your order. If there is any damage, please call us Mon-Fri 9AM - 6PM EST at 1.877.650.6661 at your earliest convenience, but no later than 7 days after the package was delivered. Keep the original box, packaging materials, as well as any paperwork that came in the box. We suggest that you email us a digital photograph of the damaged box and/or items. A customer-care specialist will help you file a claim with UPS if needed. Our shipping model is easy to understand! Processing time (pulling and packaging your order; personalizing if requested) + shipping time = delivery time. Most orders ship within 3 business days. If an item requires personalization, production time could take longer, depending on the item. You can check the "When will I receive it" link on each item by entering the shipping zip code to verify delivery times. Most orders will deliver w/in 5-7 business days depending on your chosen method of delivery. Please note, in some cases you may receive more than one shipment. Do you ship to Post Office Boxes? Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery. Do you ship to APO/FPO addresses? Yes. However, we do not guarantee delivery times on these orders. We ship to Canada. PLEASE NOTE: Some items cannot be shipped to Canada. Check the "In Stock" indicator on the product page. A full-color (red and white) Canadian flag denotes that shipping is available. Customs and duties may be charged from our vendors shipping from the US. Additional charges, such as duties, brokerage fees, destination fees and taxes, are separate from this transaction, are not collected at the time of purchase and will need to be paid at the time of delivery. While we are not in a position to provide an estimate on customs fees for orders shipping via Standard Ground to Canada, we have found that most broker/customs fees start at $30-$50. Do you ship internationally? We ship to most International Countries, please contact us for more information via email, phone (1.877.650.6661), or chat. Our customer service team is available to assist you Monday – Friday 9:00am - 6:00pm EST. Taxes and brokerage fees (customs tariffs) connected with International shipments are not included in your total cost. It is the customer’s responsibility to pay all fees and Corner Stork Baby Gifts is not responsible for International fees. Please research all country-requirements facts, regulations and information before placing an order. Corner Stork Baby Gifts will not be held responsible for damaged products from mistakes made by the shipping carrier or missing products. At this time, we do not ship outside the U.S., U.S. territories or Canada. Will the items on my order ship together or separately? In order to offer our customers the widest and most unique selection, some items may ship separately. Each shipment will include your gift note, and you will not be billed for each shipment. Only one shipping charge will be added. How is shipping calculated? Shipping is calculated during checkout and is based on the weight of the items you selected and the shipping destination. What are your shipping options? We work with UPS and offer regular ground shipping, 3-day guaranteed delivery, 2-day guaranteed delivery and overnight delivery. Please keep in mind that any shipping option other than regular ground shipping incurs a premium shipping fee. Even if you choose to upgrade the shipping, regular order processing times still apply. Check individual product pages for details. If your package is shipping to a residence and weighs less than 9 lbs, your order may qualify for Economy Shipping during checkout. Economy shipping offers reduced shipping rates, but please allow 7 to 10 business days for delivery. Will the items on my order ship together or separately? In order to offer our customers the widest and most unique selection, some items may ship separately! Each shipment will include your gift note and you will not be billed for each shipment – only one shipping charge will be added! Do you have a printed catalog? Unfortunately, we do not offer a printed catalog, our entire collection can be viewed online. Do you have an affiliate marketing program? Yes, we do offer an affiliate program. For details, please visit our Affiliate Program page or email our affiliate manager. What is your contact information for the press? All press inquiries should be emailed or addressed to the following address: CornerStork@Theshopsat24seven.com I am a vendor. How do I submit my products for consideration? In our quest for unique products we welcome vendor inquiries. Please email us at CornerStork@theshopsat24seven.com Where can I read feedback from your customers? If you'd like to know what our customers say about us, please visit our testimonials page. Are online transactions on your site secure? All the information you provide, including your credit card information, is secured using Secure Sockets Layer (SSL) encryption technology. We use SSL technology to prevent your information from being intercepted and read as it is transmitted over the Internet. In addition, our site is tested and certified daily to pass the HACKER SAFE Security Scan. Research indicates that sites remotely scanned for known vulnerabilities on a daily basis, such as those earning HACKER SAFE certification, prevent over 99% of hacker crime. How do you use my contact information? We request your email address so that we can email you an order confirmation. We request your phone number to contact you in case we need to give you an order update. Rest assured, we never rent or sell your contact information to anybody, for anything. Read our Privacy & Security Policy Edible Items Due to the nature of the product, edible items are non-returnable and non-refundable. What if my chocolate order arrives melted? All orders containing chocolate should be shipped via UPS next day air during the months of May-September and UPS 2nd day air October - April. We are not responsible for melted orders that are not shipped via these recommended methods or are left outside after delivery. We recommend having your order shipped to an address where an adult will be available to accept the package as a signature is required upon delivery. When can I expect to receive my order containing edible items? Edible orders are processed within 5-10 business days. Orders containing chocolate will only ship Monday - Wednesday. If a space is provided on the product page, you may request that your order ships on a certain date to ensure the freshest product possible for your event. Do you ship edibles outside of the US? We are unable to ship edibles outside of the US at this time. Can I ship the non-chocolate items on my order via UPS ground? If you are ordering chocolate items as well as other items that will not melt, we encourage you to place them on a separate order to reduce your shipping fees. Why is a cooler and ice pack fee added to my chocolate order? Some chocolate items require a cooler and ice pack to ensure that they do not melt in transit. This fee ranges from $7.50-$14 and is mandatory. Contact Us If you have any questions and would like to speak with a customer relations advisor, you can contact us by: Phone: Call us toll-free at 1.877.650.6661 . We're here Monday through Friday 9AM to 6PM EST to serve you. |